Patient Bill of Rights

Your Rights as a Patient in California

In accordance with California Health & Safety Code Section 70707

At Finesse Plastic Surgery, we are committed to providing you with the highest quality of care while respecting your rights as a patient. The following Patient Bill of Rights is provided in accordance with California law and applies to all patients receiving care at our practice.

1

Right to Informed Consent

You have the right to receive information about your condition and proposed treatment in terms you can understand, and to participate in decisions about your care.

  • •Receive complete information about your diagnosis, treatment, and prognosis in language you understand
  • •Participate actively in decisions about your care
  • •Refuse recommended treatment or procedures to the extent permitted by law
  • •Be informed of the medical consequences of refusing recommended treatment
  • •Ask questions and receive clear answers about any aspect of your care
2

Right to Privacy and Confidentiality

You have the right to have your personal privacy respected and your medical information kept confidential.

  • •Have your medical records treated as confidential except as required by law
  • •Expect all communications and records pertaining to your care to be treated as confidential
  • •Receive care in a private setting where you can discuss sensitive matters
  • •Have only those directly involved in your care have access to your medical records
  • •Approve or refuse the release of your medical records to any individual except as required by law
3

Right to Respect and Dignity

You have the right to be treated with respect, consideration, and dignity.

  • •Be treated with courtesy and respect at all times
  • •Receive care in a safe environment free from abuse or harassment
  • •Have your cultural, psychosocial, spiritual, and personal values respected
  • •Be addressed by your proper name and not be subjected to discrimination
  • •Have a family member or representative of your choice be present during examinations and treatment when appropriate
4

Right to Access Your Medical Records

You have the right to obtain copies of your medical records in accordance with California law.

  • •Inspect and obtain copies of your medical records
  • •Request amendments to your medical records if you believe they are incorrect or incomplete
  • •Receive copies of your records within 15 days of your written request
  • •Understand the fees associated with copying medical records
5

Right to Quality Care

You have the right to receive care that meets professional standards of quality.

  • •Receive care from qualified healthcare professionals
  • •Be informed of the qualifications and credentials of your healthcare providers
  • •Receive timely and appropriate care for your condition
  • •Be informed of any complications or outcomes that differ from what was expected
  • •Have access to emergency care when needed
6

Right to Financial Information

You have the right to receive information about the costs of your care.

  • •Receive a clear explanation of fees and charges before treatment
  • •Receive an itemized bill upon request
  • •Be informed about payment options and financing available
  • •Ask questions about your bill and receive clear answers
  • •Be informed of your insurance coverage and out-of-pocket costs
7

Right to Voice Complaints and Concerns

You have the right to express complaints about your care without fear of retaliation.

  • •Voice complaints or concerns about your care
  • •Receive a timely response to your concerns
  • •Have your complaints reviewed and investigated
  • •File complaints with regulatory agencies without fear of discrimination or retaliation
  • •Contact the California Medical Board at (800) 633-2322 or www.mbc.ca.gov with complaints about care
8

Right to Advance Directives

You have the right to make decisions about end-of-life care and create advance directives.

  • •Make decisions regarding your healthcare in advance
  • •Create advance directives (living will, healthcare power of attorney)
  • •Have your advance directives honored to the extent permitted by law
  • •Change or revoke advance directives at any time
9

Right to Seek a Second Opinion

You have the right to seek a second opinion about your diagnosis or recommended treatment.

  • •Obtain a second opinion from another qualified physician
  • •Request copies of your medical records to share with another physician
  • •Not be penalized or discriminated against for seeking a second opinion
10

Right to Continuity of Care

You have the right to appropriate follow-up care and referrals when necessary.

  • •Receive appropriate follow-up care after procedures
  • •Be referred to specialists when medically necessary
  • •Receive coordination of care among different healthcare providers
  • •Be informed of continuing healthcare requirements following discharge from care
11

Right to Language Assistance

You have the right to receive assistance if you have limited English proficiency or communication barriers.

  • •Request interpretation services at no cost if you have limited English proficiency
  • •Receive important documents translated when available
  • •Bring a family member or friend to interpret, or request a professional interpreter
  • •Receive assistance if you have hearing or visual impairments
12

Right to Designate a Representative

You have the right to designate someone to make healthcare decisions on your behalf.

  • •Designate a family member or friend to receive information about your care
  • •Appoint a healthcare power of attorney to make decisions if you are unable
  • •Have your designated representative involved in care discussions when appropriate
  • •Change your designated representative at any time

Important Notice

These rights are guaranteed to all patients under California law. If you believe your rights have been violated, you may file a complaint with our office or with the California Medical Board.

Questions About Your Rights

If you have questions about your patient rights or wish to file a complaint, please contact us:

Finesse Plastic Surgery

230 S Main Street, Suite 210
Orange, CA 92868

Phone: (714) 978-2445

Email: krystle.cummins@finesseps.com

California Medical Board:
Phone: (800) 633-2322
Website: www.mbc.ca.gov

Exclusively focused. Exceptionally refined.